Saleforce
Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for
Salesforce clients to provide service and support to their business customers.
Enhancing Customer Relationships
with Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers. Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.
Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices.
Social Customer Service
In Salesforce
Service Cloud can “listen” and respond to customers across a variety of social platforms and automatically route cases to the appropriate agent. Social customer service is integrated with Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the customer to best inform responses.